Certified local technical presence where you need it
On-site support for telecommunications companies, energy operators and system integrators in Patagonia and Cuyo. Documented interventions, coordinated with your NOC team.
Request coverageWhat does Remote Hands include?
Qualified physical presence for interventions that can’t be resolved remotely.
Installation and rack work
Rack-mounting of equipment, structured cabling and labeling. Installation of servers, switches, routers and firewalls to the client’s technical specifications.
Field troubleshooting
On-site diagnosis and resolution of physical faults. Replacement of faulty equipment and link verification under remote instruction from the client’s NOC.
Smart Hands
Qualified tasks of greater complexity: basic device configuration, firmware updates and configuration verification under remote supervision.
Logistics and escort
Reception and verification of equipment on site, custody of critical shipments and logistics coordination in remote, hard-to-reach areas.
Ideal for these organizations
Companies that need local technical presence without their own structure in the region.
Carriers and telcos
Interventions on network nodes and equipment where deploying their own staff means high cost.
System integrators
Field execution of remotely designed projects with direct coordination.
Energy companies
Support at electrical installations and plants with specific access requirements.
Regional data centers
Physical maintenance and rack work at facilities across the Patagonia region.
Why Connectra Remote Hands?
Coverage in remote areas
Our own presence in Patagonia and Cuyo with rapid-deployment capability where other providers don’t reach.
Documented interventions
Technical report with photos and actions performed on every intervention. Traceability for the client and their NOC.
Coordination with your NOC
Direct communication with the operations team throughout the entire intervention.
Guaranteed response times
SLA on time-to-site based on location and criticality. Availability for after-hours emergencies.
Need hands in the field in Patagonia?
Tell us where and what you need. We reply within 2 business hours.
Request coverage now