Operations
Operations and support model.
All services include monitoring, incident management, maintenance and on-site support.
Specifications
Operations.
| Monitoring | 24/7 across links, site equipment, servers, cameras and services. |
|---|---|
| Device management | Out-of-band over two paths, automatic configuration backup. |
| Incidents | Help desk with logging, tracking and documented closure. |
| Escalation | Remote resolution; dispatch of an in-house crew when required. |
| Notification | Email, Telegram, WhatsApp, Teams or integration with the customer’s system. |
Implementation
Stages.
- 1. Technical surveySites, power, existing systems and customer requirements.
- 2. Technical and commercial proposalScope, architecture and monthly fee.
- 3. PilotOne site or one use case, with defined acceptance criteria.
- 4. Deployment and operationInstallation by in-house crews and handover to operation.